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Please note that kids aged 13 and upwards are classed as adults for the Disney Cruise.
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General Information > Pre-departure Services


Pre Departure Services


Contact Our Customer Care Team
MagicBreaks don't only provide a friendly and efficient service whilst booking your holiday but also prior and post departure too. Whether it is a query about your booking or you wish to book any of our Disney Extra's including port adventures, onboard activities or celebratory packages we are available to help as much as possible. Call 0330 880 5006 to speak to a member of our team today or alternatively please email customercare@magicbreaks.co.uk.
Balance Payments
Alternatively you can pay off your balance over the phone with a member of our admin team by calling us on 0330 880 5006 and quoting your 8 digit File Number Reference. 
Should you have any further queries with regards to balance please do not hesitate to contact the admin team on 0330 880 5006 who will be more than happy to answer your queries. We always try our best to accommodate client's needs within the limits of the terms and conditions of the operators involved with the booking. 


Tickets are normally processed 7 - 14 days before departure. Tickets are issued in an e-ticket format so don't forget to check your email inbox for your travel documentation. If you change postal or email address please notify a member of our team on 0330 880 5006 to ensure your travel documentation is sent to the correct place.


If you would prefer to have tickets posted to you, or change your postal or email address, please let a member of our pre departure team know in advance, to ensure your travel documentation is sent to the correct place.
If you are travelling within the next 14 days and have not received your tickets please call our admin team on 0330 880 5006 or email customercare@magicbreaks.co.uk

Passport Information 

Please note that a valid passport is required for each passenger due to set sail on Disney Cruise Line. In addition, we strongly advise you check all government regulations before departure, which can be subject to change at any time.


It is your responsibility to check with your government embassy that you have all relevant documentation before embarking the ship and visiting each planned destination as per the cruise itinerary. MagicBreaks will not be held responsible for denied access.  


If you are visiting the U.S.A you will need to sure you have completed an ESTA form via the US State Departments website at http://travel.state.gov. Guest without proper documentation will be denied boarding.


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